Hi,
I’ve recently submitted 3 almost identically programmed apps to the Apple App Store published in Adobe Animate and packaged with Air 20.0.0.204 iOS. They are mobile versions of some older web games produced about 4-5 years ago.
The strange thing is one of them got accepted, but the other two got rejected, both for the following reason:
From Apple
2.23 Details
On launch and content download, your app stores 7.MB on the user's iCloud, which does not comply with the iOS Data Storage Guidelines.
Next Steps
Please verify that only the content that the user creates using your app, e.g., documents, new files, edits, etc. is backed up by iCloud as required by the iOS Data Storage Guidelines. Also, check that any temporary files used by your app are only stored in the /tmp directory; please remember to remove or delete the files stored in this location when it is determined they are no longer needed.
Data that can be recreated but must persist for proper functioning of your app - or because users expect it to be available for offline use - should be marked with the "do not back up" attribute. For NSURL objects, add the NSURLIsExcludedFromBackupKey attribute to prevent the corresponding file from being backed up. For CFURLRef objects, use the corresponding kCRUFLIsExcludedFromBackupKey attribute.
Resources
To check how much data your app is storing:
- Install and launch your app
- Go to Settings > iCloud > Storage > Manage Storage
- Select your device
- If necessary, tap "Show all apps"
- Check your app's storage
For additional information on preventing files from being backed up to iCloud and iTunes, see Technical Q&A 1719: How do I prevent files from being backed up to iCloud and iTunes.
If you have difficulty reproducing a reported issue, please try testing the workflow described in Technical Q&A QA1764: How to reproduce bugs reported against App Store submissions.
If you have code-level questions after utilizing the above resources, you may wish to consult with Apple Developer Technical Support. When the DTS engineer follows up with you, please be ready to provide:
- complete details of your rejection issue(s)
- screenshots
- steps to reproduce the issue(s)
- symbolicated crash logs - if your issue results in a crash log
First of all I have checked the iCloud storage on my device as they suggested and it just says 0.1KB for each of the 3 apps - not the 7MB suggested by Apple.
Secondly the apps are not programmed to write any files and neither are they downloading anything. I'm not using local shared objects or applicationStorageDirectory as suggested in this thread: https://forums.adobe.com/thread/950408?start=0&tstart=0
At the moment I wonder whether it has anything to do with the FLV Playback component used in all 3 apps, as the only real difference between the accepted app and the rejected ones is that the rejected ones have some FLV files packaged with the app where as the accepted app loads them from a URL.
However if anything, I would have thought it would be the other way round?
The combined size of the FLVs is 6.5MB for the first rejected app - where they rejected it because of 7MB iCloud storage - so that would be quite close. But on the second app the combined size of the FLVs is 25.8MB and they rejected it for 7.33MB - so that doesn't make sense either.
Not sure what else to try to get this accepted.
Any help would be much appreciated - thanks.